Behind the scenes

by Wes Hooper

11th March 2010

Published in: Moobiz

We've spent the last couple of weeks planning and then refactoring our billing and account management to keep all your Moobiz accounts in tip-top condition.

An idea to simplify and automate pricing levels forced us to cleanup some of the technical debt we'd been hiding from since last year when we changed the pricing model for Moobiz. Each app had its own monthly cost before, whereas now you can use as many apps as you like for a single monthly price based on usage. A lot of programming code to deal with all that was still kicking about which we just didn't need any more in quite as much detail.

Changes you make to your account such as updating your contact details previously created us a support ticket which we'd review and update our billing system manually. That was starting to feel like a lot of work! So we automated it - account changes are now applied immediately so you get to see them straight away (which is less confusing) and our support team can focus their time on more important tickets.

Finally, we completely re-built our internal admin centre we use here for various support and account management features. We streamlined a few processes to save us time, made the wording more consistent with the App Library you use to manage your own account and made better use of our API (more on that another time!) which we've been working on.

While the bulk of this work has been to keep ourselves better organised without affecting how you use Moobiz, there is now a History tab within your 'My Account' section for the curious. Here you'll find a record of any apps you've added (or removed) plus updates to your account details.