Keeping Moobiz Speedy

Posted by Wes Hooper on 5th May 2010 in Moobiz

Yesterday we had an unusual problem with Moobiz which caused some pages to load slowly, or sometimes not at all. Firstly, we're really sorry for the inconvenience and frustration it caused. We've identified what went wrong and why, fixed it and are looking at how to stop it happening again.

We're also making a few changes we believe will improve how we deal with Moobiz issues in the future.

Identification

All error logs on Moobiz servers are analysed automatically every 5 minutes with certain errors alerting the support team. Errors where a page took too long to display didn't trigger an alert. They will in the next day or two.

The process of identifying the problem involved testing and eliminating a number of possibilities. We've improved our internal documentation with the things we learnt to speed up the process next time.

Communication

When there is an issue with Moobiz, we post a notice on our blog. These aren't shown on your dashboard though, we'll change it so they do.

We'll also tweet the issue and ensure the blog notice is updated at least once per hour.

Long term we'll create a Moobiz Status site.